Refund policy
Return & Refund Policy
At laquedecraft.com, we want you to love your order. If there’s any issue with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in the original packaging
- Proof of purchase is required
Customized or personalized products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We will arrange a replacement or refund as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was sent
Return Address
Please contact us before returning any item.
Returns sent without prior approval may not be accepted.
Return address:
Bilexhan Decor LLC
Exchanges
We only replace items if they are defective or damaged.
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, orders may already be in production or shipment preparation.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: contact@laquedecraft.com
Store Name: Laquedecraft