Frequently Asked Questions (FAQ)

BILEXHAN DECOR LLC

1. When will my order ship?

Most orders are processed and shipped within 1–3 business days.
During peak seasons or holidays, processing times may be slightly longer.

2. How long does delivery take?

Delivery time depends on the shipping method selected at checkout:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days

Once shipped, you will receive a tracking number via email.

3. How do I track my order?

After your order ships, a tracking link will be emailed to you.
If you do not see it, please check your spam folder or contact us at contact@laquedecraft.com.

4. Do you offer international shipping?

At the moment, we only ship within the United States.
(If bạn có kế hoạch ship quốc tế, tôi có thể viết lại mục này.)

5. What if my package is lost or stolen?

Once a package is marked as Delivered by the carrier, BILEXHAN DECOR LLC is not responsible for lost or stolen items.
You may file a claim directly with the carrier.

6. What is your return policy?

You may request a return within 14 days of receiving your item.
Items must be unused, undamaged, and in original packaging.
Please see our Return Policy for full details.

7. Do you accept exchanges?

We currently do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

8. My item arrived damaged. What should I do?

If your order arrives damaged or defective, please contact us within 48 hours with photos of the issue.
We will replace or refund the item at no cost.

9. Can I cancel or change my order?

Orders can only be canceled or changed before they are shipped.
Please contact us as soon as possible at support@bilexhandecor.com.

10. Do you offer custom or personalized items?

Yes — some items can be customized depending on availability.
Please reach out to confirm options before placing your order.

11. Which payment methods do you accept?

We accept all major payment methods:

Visa
Mastercard
American Express
Discover
PayPal
Shop Pay
Apple Pay & Google Pay

12. Will handmade items look exactly like the photos?

Because many of our products are handmade, slight variations in color, texture, or size may occur.
These variations make each piece unique.

13. How can I contact customer support?

You can reach us anytime at:
📧 contact@laquedecraft.com
We typically respond within 24 hours on business days.