Frequently Asked Questions (FAQ)

Materials vary by product. Our round corn husk, seagrass and water hyacinth placemats use the fibers named in each listing; these are distinct materials, not interchangeable names for rattan. Read the material information and look at the close-up photographs before ordering. Our placemat material comparison can help you choose.

Natural fibers and hand weaving can create small differences in tone, texture, weave and finished size. These variations are part of a handmade piece. Use the photographs to understand the overall design and read the dimensions in the listing. If an item appears damaged, defective or different from what you ordered, contact us so we can review it.

Measure the widest part of your dinner plate or charger, then check the space available at each seat. Laquedecraft's round corn husk, seagrass and water hyacinth listings offer 11.8, 13.8 and 15-inch diameters, approximately 30, 35.1 and 38.1 cm. Availability varies by size and set. See our placemat size guide for a chart and measuring examples.

For our round corn husk, seagrass and water hyacinth products, choose a set of 4, 6, 8, 10 or 12 where available. The selected set determines how many placemats are included. Cart quantity refers to the number of selected sets: for example, quantity 2 of Set 4 means 8 placemats. Check the product option and cart before paying.

Measure the widest part of the tree stand, including its projecting feet, and check clearance beneath the lowest branches. Our Water Hyacinth Christmas Tree Collar listing gives guidance for stand bases measuring 21–23 inches (about 53.3–58.4 cm). Tree height alone does not determine fit. This is stand-fit guidance, not a confirmed inner-opening measurement. Read our tree collar measuring guide, or contact us for specific dimensions before ordering.

Our round corn husk, seagrass and water hyacinth placemats are decorative table placemats. Do not use them as trivets for hot pans, pots or cookware. Use a separate trivet appropriate for the cookware and temperature.

Availability can differ between product options. Choose the exact size, color and set on the product page to see its current status. If your preferred combination is unavailable, email contact@laquedecraft.com with the product link and option you need. We can check the available information; please do not assume a restock date.

Some items may be customizable, depending on availability. Contact us before ordering with the product link, quantity, requested changes and date you need the items. You can also ask about a larger order, gift message or packaging. Please wait for confirmation of the available options, price and timing. Customized or personalized products are not returnable unless they arrive damaged or defective.

Available methods are shown at checkout and may depend on your device and eligibility. Our store supports major cards such as Visa, Mastercard, American Express and Discover, along with options including PayPal, Shop Pay, Apple Pay and Google Pay. Select from the methods offered for your order.

Our product prices are displayed in US dollars (USD). Review the checkout summary for the selected items, discounts, shipping and any applicable taxes before completing payment. If you have a question about a charge, contact us with your order number. Do not send your full card number or security code.

Enter the code in the discount field at checkout and confirm that the adjustment appears before paying. Review the offer's conditions, such as eligible items, expiry date or minimum spend. If a code is not accepted, contact us with the code and the product links so we can help check the offer.

Check the email address used at checkout and your spam or promotions folder. If you still cannot find the confirmation, email us with the purchaser's name, order date and email used at checkout. Include the order number if you have it. Please avoid submitting another order until you have checked whether the first one went through.

Our Return & Refund Policy allows cancellation within 12 hours of purchase. Email contact@laquedecraft.com as soon as possible with your order number and cancellation request. After that period, the order may already be in production or shipment preparation.

Contact us immediately with your order number and the change needed. Changes depend on the order's processing and shipping status, so wait for our confirmation rather than assuming the change has been applied. Check your complete address at checkout. If a parcel is returned because the address is incorrect or incomplete, additional shipping or reshipment charges may apply.

We currently ship within the United States only. Enter your full delivery address at checkout to confirm the shipping methods available for your order. International shipping is not currently offered.

Orders are typically processed within 1–3 business days. We do not ship on weekends or US public holidays. Processing may take longer during holidays or high-volume periods. Processing time is separate from the estimated delivery time after shipment.

Standard shipping is estimated at 3–7 business days after shipment. Expedited shipping is estimated at 2–3 business days where that option is available at checkout. These are estimates, not guaranteed arrival dates; carrier delays, weather and holidays can affect delivery. See our Shipping Policy for details.

Shipping charges are calculated at checkout based on your destination and the method selected. Enter your delivery address and review the shipping charge before paying. Use the checkout total rather than assuming a flat rate or free shipping.

A tracking number is emailed once your order ships. Use that link or our Track Your Order page. Check your spam folder if you cannot find the shipping email, and contact us with your order number if you need help.

Tracking updates can take up to 48 hours to appear after shipment. A newly created label may not yet show a carrier scan. If the tracking remains unchanged beyond that period or your parcel seems delayed, contact us with the order number and tracking details so we can help review the shipment.

First check the delivery address and the carrier's tracking details. For a delivered parcel, check around the delivery location and with household members, building staff or neighbors where relevant, then contact the carrier. Email us with your order number and tracking number so we can help review the information. Carrier delays and parcels marked delivered do not automatically qualify for a refund or replacement; please see the Shipping Policy and contact us about your specific situation.

We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition and in the original packaging, with proof of purchase. Customized or personalized products cannot be returned unless damaged or defective. Read the Return & Refund Policy for the full conditions.

Email contact@laquedecraft.com before sending anything back. Include your order number, item and reason for return. Wait for approval and the confirmed return instructions and address. Returns sent without prior approval may not be accepted. Do not use a business address from the footer as a return address.

Contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. Explain what is wrong and keep the packaging while the issue is reviewed. We will arrange a replacement or refund in line with our Return & Refund Policy.

Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. Original shipping costs are non-refundable unless the return is due to our error. Contact us first so the correct return process can be confirmed.

After we receive and inspect the return, we will notify you of the approval status. Approved refunds go to the original payment method. Processing may take 5–10 business days depending on your bank or payment provider. If an approved refund has not appeared after that period, contact your payment provider and email us with the order number.

Our current policy provides replacements for defective or damaged items; it does not offer general size or color exchanges. If you ordered the wrong option, contact us to discuss whether an eligible return is possible before placing a separate order.

For our round corn husk, seagrass and water hyacinth placemats, wipe or spot-clean gently with a damp cloth. Allow them to dry fully before stacking and store them in a dry place. Follow the instructions for your exact product. See our cleaning and storage guide for the steps.

The listed care method for these three Laquedecraft placemat products is damp-cloth wiping or spot cleaning. Soaking, machine washing and dishwasher cleaning are not part of that method. The listings do not claim that the placemats are waterproof. Ask us before trying a stronger cleaner or stain treatment.

The three Laquedecraft round placemat listings note that a natural fiber scent may be noticeable on unpacking and fades over time. If you notice persistent dampness, unusual discoloration or a smell that concerns you, contact us with the product name and photos for item-specific advice.

Our water hyacinth tree collar folds flat after use. Make sure it is dry before storing it between seasons. Follow the assembly and storage information for your item; a decorative collar does not replace the stand that supports your tree.

Laquedecraft is operated by Bilexhan Decor LLC. Our website also identifies Bilexhan Viet Nam JSC as the manufacturer behind our brand. Learn more in About Laquedecraft, Our Craft and Meet the Makers. For a particular item, check its brand, material and product description; specifications and care may differ between brands.

Email contact@laquedecraft.com, use the Contact page or open the store's live chat. You can send a message at any time. We aim to respond within 1–4 hours, as stated on our Contact page. Include your order number for order-related questions, or a product link for shopping advice.

For an order, include the order number, email used at checkout and a short explanation. For damaged or incorrect items, include photos of the item and packaging. For sizing help, send the product link and your measurements. Do not email passwords, full card numbers or card security codes.

Tell us where the purchase was made and include the order reference. Orders placed through another marketplace may follow that platform's tracking, return and refund process. Use the order's marketplace support tools and contact us if you need product information.

Use the Come Home Letters signup in the website footer to receive our email updates. Review any offer conditions shown when signing up. Please read our Privacy Policy for information about personal data.

Use the unsubscribe link in a marketing email. If you need help, contact contact@laquedecraft.com using the email address you subscribed with.